Integria IMS is an on-premise IT Service Desk software developed with small and medium-size companies in mind, and which is capable of integrating all tasks related to customer/client relationship, project management and service development management into a single program. Plus, it includes a large number of features designed to improve management processes throughout the company, from back office to end user.
IT SERVICE SUPPORT MANAGEMENT (ITSSM)
With Integria IMS it’s possible to customize fields on support tickets, define custom workflows and custom reports, and define different levels of Service Level Agreement (SLA). Plus, you’ll be able to know if your customers are satisfied with the treatment given, thanks to its integrated service quality meter.