Integria IMS is an on-premise IT Service Desk software aimed to satisfy small and medium companies, and which is capable of integrating all tasks related to customer relationship, project and service development managements into a single program. Plus, it includes a large number of features that are quite useful for all types of companies in different contexts.
IT SERVICE SUPPORT MANAGEMENT (ITSSM)
With Integria IMS it’s possible to customize fields on support tickets, define custom workflows and custom reports, and define different levels of Service Level Agreement (SLA). Plus, you’ll be able to know if your customers are satisfied with the treatment given, thanks to its integrated service quality meter.